"Kayley has always been very respectful towards my feelings and my possessions. She is always gentle in her approach, does not rush or judge. Kayley has been a great help to me, not only on a practical level, but emotionally as well, and has helped me to understand some of my thought processes."
"Everyone with a clutter-problem should know a Kayley."
"You took the time to listen. Nobody has ever really listened to why my home looks the way it does. But you did. And it's important."
The Trauma-Informed Approaches to Hoarding Disorder Training course has been delivered to over 1000 health and social care professionals across the UK, and has now been taken up by the Chartered Institute of Housing as part of their training provision, along with the NHS Recovery College. Clients include United Welsh, Wales and West, Yorkshire Housing, Aster Housing, North Yorkshire Fire and Rescue Service, Flagship Group, Cardiff Council, Platfform, CCHA, Pobl, Age Cymru and Home Group.
"I have received terrific feedback on the course, in particular on your understanding and knowledge of hoarding. It is already having an impact on how delegates approach hoarding, and how they should look for prevention when spotting the early signs." -Training Manager for Housing Plus.
"A highly knowledgeable trainer, incredibly passionate about her subject matter - an impressive training session! Kayley was willing to listen, encouraging group debates, and valuing our contributions. Would highly recommend." -Tenancy Enforcement Officer, United Welsh Housing Association.
"The training was excellently presented, informative and up to date with legislation. Really enjoyable for a subject which can sometimes be quite daunting." Homeless Prevention Team, Flintshire County Council.
"Thank you so much for your input with us last week. It's so lovely to receive training from someone who's so passionate about a topic, and well-researched in their field." Community Safety Officer, North Yorkshire Fire and Rescue Service.
"I just wanted to say that I have absolutely loved the training today, and to say it has opened my eyes is the biggest understatement. The trainer was amazing and experienced, and the course content was both thought-provoking, informative, and also made me cry at times. I would go as far as saying this is one of the best training courses I have been on, and I feel very well equipped and informed to be able to deal with this scenario within my schemes." Aster Housing.
"Hoarding isn't about how much stuff someone has, it's about how they process those things."
Matt Paxton, Author "The Secret Lives of Hoarders"